Orders
Delivery or access issue
You paid, but the bundle link, manual link, or access note did not arrive or does not work.
Support
HEY! Having Trouble? Polly's Got You.
This is the support surface for buyers, operators, and curious users. Use it when delivery is missing, setup breaks, the site has dead links, an AI lane is acting strange, or you just need the shortest path to the right instructions.
Delivery help
System issues
AI troubleshooting
Site navigation help
Pick the trouble type
Start with the category that matches your problem. The goal is not to explain the whole system. The goal is to get you unstuck fast.
Setup
CLI or install problem
A command fails, the tool is not found, a dependency is missing, or the setup path is unclear.
AI
Agent or model behaving badly
The AI is drifting, missing context, giving low-signal output, or not navigating the site the way it should.
Site
Broken page or dead link
A route is missing, a page 404s, or the website points at something unfinished.
Fast support path
1. IdentifyPick delivery, setup, AI, or site trouble.
2. Open guideUse the matching manual or delivery page first.
3. Gather detailsKeep the exact error text, product name, or broken link.
4. Try one fixDo the shortest safe next step, not ten random ones.
5. EscalateEmail support with the right subject line if it still fails.
Support matrix
| Symptom | Start here | What to include if you email |
|---|---|---|
| No package arrived | Delivery + Access | Product name, purchase email, receipt info |
| Command not found | Buyer manual + setup notes | OS, exact command, exact error text |
| Access key or link fails | Delivery + Access | Product name, broken link or failing key, screenshot if useful |
| AI gives useless output | This support page | Which AI lane, what you asked, what happened instead |
| Page or route broken | This support page | The dead URL and where you clicked from |
What to send when something breaks
- What you were trying to do
- What you expected to happen
- What actually happened
- The exact command, page URL, or product name
- The exact error text if there is one
Use this with any AI assistant
Copy this into the AI you are using:
I am using SCBE-AETHERMOORE. Help me troubleshoot one issue at a time. First ask me for the exact error text, the page or command I used, my OS, and what I expected to happen.